Order can be cancelled before the shipment. After shipment it can be only RTO. Once order get cancelled amount will be refunded for ‘prepaid orders’.
1) Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
2) In case of wrong product price or specification mentioned on chillingmart.com.
3) Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
4) If area falls under “Non-Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
5) Suspected fraudulent information.