We have a policy of Return/Replacement within 2 days of delivery of the Product. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
Guidelines for Returns & Replacement:
– Product is damaged/defective.
– Differ from the description on the website.
– Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
– Missing parts/accessories.
Return Eligibility
– In case of returning the product, customer needs to inform us within 2 daysof receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
– If the product is delivered defective or damaged, in that case customer needs to inform us through Email – accounts@chillingmart.comwithin 48 hours from the time of delivery. In case of damages, photographs will be demanded by us to process the returns from our end.
– Products should be unused.
– All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
– Invoice should be available.
Returning a Product
To return the product to us, we will send an invoice and shipping label which will have to printed by you and stickered to the package. Once that is done, our courier partner will come and get the product picked up. However, in some cases if we cannot provide return service then customer needs to send the product to us through India Post only. Once, the product is received by us, then we will reverse the courier charges.
Steps to follow to Return a Product
1) Customer needs to inform us through call/email within 2 days of receiving the order.
2) Product should be unused.
3) Invoice should be available.
4) We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
5) Customer needs to pack the product with Brand packing & paste the invoice on it.
6) Customer will handover the product to the courier boy.
7) Once the pick up is done, product will be sent to us by the courier partner.
8) After receiving the product, quality check will be done over the product by our team which takes 2 days time.
9) If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.
10) For refunds to happen, customer needs to share the following details with us at accounts@chillingmart.com
Account number
Account holder name
IFSC Code
11) In case, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.
